Help Centre
How can we help?
Answers, short guides and fixes for the things that go wrong. If you cannot find what you need, write to us.
30 answers in 6 topics
Getting started
Signing in, finding people and the basics.
Is NIDEA free to use?
Yes. Chats, groups, calls and status are free, with no ads. Premium is optional and adds a verified name, chat backup, more room and the ability to start Hush chats.
How do I sign in?
With your phone number or email address. We send you a verification code, so there is no password to create or remember.
How do I connect with someone?
Connect with a @username, a QR code, a link or a nearby sound. NIDEA never reads your phone book, and nobody is on your list unless you put them there.
Can I use NIDEA on more than one device?
Free accounts use one device at a time. Premium lets you stay signed in on up to 3. You can manage or sign out devices under Privacy settings in the app.
Which devices are supported?
NIDEA is available for Android.
Who can use NIDEA?
People aged 18 and over.
Chats, calls and status
Sending, calling and sharing.
Can I fix or take back a message?
Yes. You can fix a typo within 15 minutes, or take a message back for everyone in the chat.
How do status updates work?
You decide how long a status lasts (12, 24 or 48 hours) and who sees it: all your active contacts, everyone except some people, or a short list you choose. It expires by itself, or you can delete it sooner. You can see who viewed it and reply privately.
Are calls free?
Yes. Voice and video calls are free and built for slow connections. They need an internet connection and cannot make emergency calls, so use your phone’s own calling for emergencies. Calls are encrypted on the way through our servers and are never recorded.
Guide: post a status
Share it with the right people.
- Start a new status in the app.
- Add your text or photo.
- Choose how long it lasts and who can see it.
- Tap Post. It posts in the background, and if it fails you can tap to retry.
Guide: add someone with their @username
You can also use a QR code, a link or the nearby option.
- Ask for their @username, or have them show their QR code.
- Search for the @username, or scan the QR code, in the app.
- Start your chat.
Privacy and safety
Your data, your account and keeping people safe.
Can NIDEA read my messages?
No. Messages, photos, files, voice notes and status updates are end-to-end encrypted, so only the people in the chat can open them. We see that a message was sent, never what it says. Calls are encrypted in transit but are not end-to-end encrypted.
Can I download my data?
Yes. In the app, go to Profile, then Privacy & Security, then Download my data. You get your chats, groups, calls and settings as a file. Photos and files are listed in it, not copied.
How do I delete my account?
In the app, go to Profile, then Privacy, then Delete Account. If you cannot get into the app, the step-by-step instructions are on the account deletion page.
How do I report a person or something inappropriate?
Use the Report button inside the app. For anything to do with the safety of a child, write to safety@netgrawl.com. For a technical problem, email nidea@netgrawl.com.
Can I block someone?
Yes. A person you block cannot reach you, and is not told.
Hush
Private chats that leave no trail.
What is Hush?
A chat that leaves no trail. You both agree first, messages are removed once they are read, nothing can be saved or forwarded, and your names are hidden behind random aliases. Anyone can receive Hush. Starting one needs Premium.
Can I try Hush before paying?
Yes. Everyone gets a 7-day try-out of starting Hush, once, from inside the app.
What if someone captures my Hush chat?
Hush is built so a capture tells nobody who you are. Inside Hush you and the other person go by random aliases like “Calm Heron 41”, with no name, photo or username, and a new alias for every chat. Screenshots and screen recording are blocked, and you can add a Hush PIN so messages stay blurred until you reveal them.
Troubleshooting
When something is not working.
My sign-in code did not arrive
Check that the phone number or email address is typed correctly, wait a minute, and ask for a new code. For email, look in your spam folder. If it still does not come, write to us.
The app asks me to update
Older versions of NIDEA can be asked to update before they keep working. Open NIDEA on Google Play and update it.
I was signed out, or cannot sign in on a new phone
Free accounts use one device at a time, so signing in on a new phone asks which device to sign out. Premium allows up to 3. You can see and sign out your devices under Privacy settings.
A call will not connect
Calls need an internet connection on both phones. Check your connection, make sure NIDEA is up to date, and try again. If you see that calling is not available right now, wait a little and retry.
I cannot start Hush
Starting Hush needs Premium or your one-time try-out. You also cannot start one if there is already a Hush chat or request with that person, or if they said no recently. Anyone can receive Hush for free.
I lost my phone
If you are signed in on another device, sign the lost phone out under Privacy settings. If you have no other device, write to nidea@netgrawl.com from the email address on your account.
Still stuck?
Write to nidea@netgrawl.com and tell us what you were doing and what happened. To report a person or something inappropriate, use the Report button in the app. For anything to do with the safety of a child, write to safety@netgrawl.com.